- What do I need to know before I call for service?
- Where can I find replacement parts?
- How do I stop my faucet from leaking?
- How do I know which stem is in my faucet?
- Do I have renewable seats in my faucet, if so which one?
- Is my faucet under warranty?
- What does the warranty cover?
- Who will fix my faucet?
- Standards and Compliance
- What is a hybrid faucet?
What To Know Before You Call 1.800.222.6041 or Email Customer Service
- Year and Manufacturer of your home
- Which faucet are you having problems with?
Example: Lavatory, Tub and Shower, Kitchen
- Is your stem or cartridge plastic or brass?
- What is a stem?
- Where is it in my faucet? The stem or cartridge is located under the faucet handle(s).
- What is a cartridge?
- How can I tell what I have?
- Are the handles round knobs or lever style?
- Problem you are experiencing.
- Brand of faucet.
How do I identify the brand?
Aerator link to 50-19C (150).jpg
Handle Button link to phoenix-buttons (150).jpg
Stem link to 51-5-0 (150).jpg
Two handle Phoenix Faucets are identified by the PHOENIX name on the aerator or the handle buttons.
Single handle faucets also have the PHOENIX name on the aerator or a distinct pattern on the handle button.
Some brands are easily identified because the faucet is clearly labeled on the handle button or other easily visible area. Examples of these are Moen and Sterling.
Where Can I Find Replacement Parts?
Most Mobile Home and Recreational Vehicle stores carry Phoenix replacement parts. Anytime you have problems finding parts, please call us directly at 1.800.222.6041.
How Can I Stop My Faucet From Leaking?
Most leaks/drips can be repaired by changing a cartridge and/or seat if changeable. These guides will help you with your repair: Fixing a leak on your single handle faucet link to I1201-5-0 SH cartridge repair.pdf Fixing a leak on your two handle faucet link to 2H Should a leak develop.pdf
Do I Have Renewable Seats In My Faucet, If So Which One?
All 2 handle brass body faucets have renewable seats.link to renew-seats_variety.jpg For plastic body you would need to remove the stem from the faucet and look down inside the faucet shank to see if the seat has an allen wrench shape. Brass seats are removable with a 5/16" allen wrench, plastic seats are removable with a ¼" allen wrench.
Is My Faucet Under Warranty?
Phoenix faucets carry a Limited Lifetime Warranty link to Ltd Lifetime Warranty against defects in material or workmanship, ordinary wear and tear excluded. Special finishes other than chrome are warranted for one year.
What Does The Warranty Cover?
Manufacturer defects in material and/or workmanship, ordinary wear and tear excluded.
Who Will Fix My Faucet?
Most repairs are simple and can be done by the homeowner. If you are still under your home manufacturer warranty the dealer may do the repairs.
Use these troubleshooting guides to help you isolate the part you will need for repair:
Single Handle Troubleshooting Chart link to 1H Troubleshooting chart.pdf
Two Handle Troubleshooting Chart link to 2H Troubleshooting chart.pdf
Standards and Compliance
Phoenix Products meet industry standards for the U.S and Canada. Many of our products also meet the more stringent lead laws of some states.
What Is A Hybrid Faucet?
Hybrid faucets have many advantages over traditional faucets. The outside shell (shield) is made from a plastic reinforced with powdered metal making it tough, easy to clean and scratch resistant. The underbody is a plastic polymer also reinforced with powdered metal and is made from a single, seamless mold. This process eliminates o-rings which are potential leak points. Hybrids also meet the most stringent lead restrictions because the water never comes in contact with any metal. All phoenix hybrids also meet water conservation criteria and are watersense certified why applicable.