Repair and Care
Be especially careful when screwing threaded connections together. Do not tighten any connection if the parts are not threading evenly. Unscrew the parts and start over. Try to hand tighten connections as much as possible.
Although Phoenix faucets are 100% tested for proper functioning, problems may arise after installation due to sediment and impurities which are found in all water systems. In new installations, copper filings, solder, pipe joint compound or other sealing compounds and sand are commonly found. Older systems usually contain a considerable build-up of lime scale deposits. During installation, these impurities may be loosened from existing pipes, carried by flowing water and possibly clog your faucet upon first use.
Due to these existing conditions in most pipe systems, we recommend you flush the newly installed faucet as outlined in the installation steps.
When Installing or Making Repairs
Necessary adapter fittings and supply tubes are usually carried by the store where you made your faucet purchase. Instructions should be provided with these parts. Prior to buying fittings or adapters, you should measure what must be connected. All Phoenix threaded shanks are 1/2. iron pipe size (IPS). The distance to the wall or the floor lines should be measured. You also need to know the size of any fittings. Taking a sketch to the store salesman might be helpful.
Hand tightening is all that's necessary for most faucet installations. However, you may need plumber's putty, thread tape, and an allen wrench or screw driver for handles to complete a faucet installation.
Depending on what you're doing, you might need any of the following:
Allen wrench, Channel locks, Crescent wrench, Flat or Phillips head screwdriver, Pipe joint compound, pumber's putty, soft cloth, and teflon tape.
All plastic connections should be hand tightened only. DO NOT USE TOOLS. No sealant of any kind should be used between the tailpiece nut and the faucet shank
The finish on your Phoenix faucet is designed to retain its beautiful sheen for years. To maintain the original look of the finish, we recommend the use of mild soap and water to clean the faucet. THE USE OF ABRASIVE CLEANERS WILL SCRATCH THE FINISH.
Single Handle Faucet Repairs
- Single Handle Trouble Shooting Chart
Use this chart to help isolate the part for a do-it-yourself repair on a single handle faucet.
- Fix A Leak In Your Older Model Phoenix Single Handle Faucet
Use this repair guide if your older single handle Phoenix faucet develops a leak.
Two Handle Faucet Repairs
Other Helpful Information
Here you will find ways to identify the kind of underbody and cartridge in your faucet.
The parts breakdown books contain illustrations of our most popular faucets with part numbers for ordering repair parts.
Stem and Cartridge Book
The stem and cartridge book describes the stems and cartridges you will find in Phoenix faucets. The brief descriptions will help you determine what is in your faucet.
Phoenix is the only manufacturer still providing genuine parts for your Nibco products. This list shows the original Nibco part, the Phoenix part number and a description.